FAQ

Are your outdoor mats waterproof and sand-proof?

Yes! Our outdoor mats are made from high-quality, weather-resistant materials. They are both waterproof and sand-proof — perfect for camping, beach trips, picnics, or RV adventures.

How do I clean and store the outdoor mats?

Simply shake off loose dirt or sand, and rinse with water. Let it air dry before folding. Our mats are lightweight and fold compactly for easy storage and transport.

Are your camping tents easy to set up?

Absolutely. Most of our tents are designed for fast setup with color-coded poles or pop-up systems. You can set them up within 5–10 minutes, even if you're a solo camper.

Do you sell family-size tents?

Yes, we offer a range of tent sizes, from solo tents to large family tents that can accommodate 4–8 people. Check product pages for dimensions and recommended capacity.

How does the portable shower bag work?

Our camping shower bags use solar energy to warm up the water. Just fill it, hang it under sunlight for a few hours, and enjoy a warm shower even in remote locations.

What is a hydration system, and how is it used?

A hydration system typically includes a water reservoir with a tube for hands-free drinking — ideal for hiking or biking. We also offer hydration-compatible backpacks and standalone reservoirs.

Are the outdoor tables and chairs sturdy enough for rough terrain?

Yes. Our outdoor furniture is designed for rugged use — with strong frames, anti-slip feet, and durable surfaces. Whether on rocky trails or forest campsites, they stay steady.

Do your products come with a warranty?

Yes, most of our products come with a limited warranty (usually 6–12 months). Please check each product page for specific warranty details, or contact us if you need help.

Do you offer international shipping?

We currently ship to most regions in North America, Europe, and Australia. For international shipping options, check our Shipping Policy page or contact customer service.

Can I return or exchange my order if I’m not satisfied?

Yes. We offer a 30-day hassle-free return and exchange policy. Just make sure the product is unused and in original condition. Visit our Returns & Exchanges page for full details.