Return Policy
🔁 Return & Exchange Policy
At Zelin-Outdoor, we want you to love your gear. If something’s not right, we’re here to make it right.
✅ 30-Day Return Window
You may return unused items within 30 days of receiving your order — no questions asked.
To be eligible for a return:
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The item must be unused, unwashed, and in its original packaging
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Proof of purchase (order number or receipt) is required
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Clearance or final sale items are not eligible for return unless faulty
🔄 Exchanges
Want to exchange for a different size or product? No problem! Simply contact us and we’ll guide you through the exchange process.
💰 Refunds
Once your return is received and inspected, we’ll notify you of the approval status. If approved:
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Refunds are processed to the original payment method within 5–7 business days
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Shipping fees (if any) are non-refundable
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If your item was part of a “free shipping” promotion, a small restocking fee may apply
📦 How to Return
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Email us at vchau9532@gmail.com with your order number and reason for return
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We’ll provide return instructions and the return shipping address
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Ship the product back to us (tracked shipping recommended)
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Wait for confirmation and refund
Please note: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
🛠 Faulty or Incorrect Items
If your item arrives damaged or you receive the wrong product, we sincerely apologize. Please contact us within 7 days of delivery, and we’ll replace or refund it at no cost to you.
📬 Need Help?
Our customer care team is here for you. Reach out anytime at vchau9532@gmail.com, and we’ll do our best to resolve any issues quickly.