Shipping Policy

🚚 Shipping Policy — Australia-Wide Delivery

At Zelin-Outdoor, we’re committed to getting your outdoor gear delivered safely, quickly, and affordably — so you can spend less time waiting and more time exploring.

📦 Where We Ship

We currently ship to all states and territories across Australia, including:

• New South Wales

• Victoria

• Queensland

• Western Australia

• South Australia

• Tasmania

• Northern Territory

• Australian Capital Territory

For international orders, please contact our support team directly.

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🚛 Shipping Times

Please note: Remote and regional areas may require additional time.

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💰 Shipping Costs

• Free Standard Shipping on all orders over AUD $99.

• Orders under $99: Flat rate of AUD $9.95

• Express Shipping: Available at checkout (rate based on location & package size).

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📦 Order Processing

• All orders are processed within 1–2 business days.

• Orders placed on weekends or public holidays will be processed the next business day.

• Once your order is shipped, you will receive a tracking number via email.

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🚫 Delays & Disruptions

While we do our best to ensure timely delivery, occasional delays due to weather, natural events, or courier disruptions may occur. We’ll keep you informed every step of the way.

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📬 Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact us within 7 days of the estimated delivery date. We’ll work with our shipping partners to resolve the issue promptly.

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🧭 Questions?

Reach out to our friendly support team at vchau9532@gmail.com or via our contact form. We're always here to help.